[Doug]

Reported my breakdown at 08:11 this morning, initially given a slot of 10:30 -12:30 (well outside the published 60 mins) but I understand I’m not a priority. However the slot has since been moved (back obvs!) 3 times. I’ve not been waiting 6 hours.

This is a joke.

Rang the call centre - they tell me it’s going to be at least another hour and can’t guarantee my slot won’t be moved again.

[olduser]

I hope you are not still waiting!

[Rolebama]

The AA had a priority system when I worked for them, but it all went to pot with the introduction of ladies alone becoming the top priority. I found myself attending ladies alone at home who were given higher priority than families on a motorway, or those in 'dodgy' areas. I also found myself turning up at normal breakdowns given lady alone priority, but when I turned up, not a lady in sight. When I asked the whereabouts of the lady, I would be told that they had put on a squeaky voice and identified themselves as a lady alone to get faster service.
I also attended a number of priority jobs where they were either unwell or on their way to hospital appointments, and I often wondered how many of them were hoaxes.

[Lily]

Hi @Doug I’m really sorry this happened, and sorry we missed your post.

That sounds incredibly frustrating, especially with the slot being moved repeatedly after such a long wait. I just wanted to check in and see whether everything was eventually resolved and you got the help you needed.

If there’s anything still outstanding, or if you’d like us to look into what happened, please do let us know.

Have a good day.