I have an online car insurance policy with the RAC. I received a quote renewal email, asking me to check my insurance details before the automatic renewal takes place. When I log in to my RAC insurance account I get the message "Sorry, it looks like we are having some technical problems". These technical problems have been ongoing for the last 4 days, so today I called RAC insurance. I was told that there must be a technical issue, but that they have no way of intervening to resolve it and it might fix itself overnight. It hasn't fixed itself over the past three nights, so I find this unlikely. When I said I needed to resolve this today, so that I can work out what to do about renewing my insurance, the agent I was in contact with cancelled automatic renewal on the policy. It seems the RAC would rather loose a customer than fix its faulty IT systems.
Blocked from accessing my insurance details
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Community Manager07-01-26 10:57Hi @SimonFlower , sorry to hear about the challenges you've had accessing your details.
I've forwarded your details and this post to the team internally here to highlight your issue - has this been in a browser (such as Chrome) or via the MyRAC app? -
07-01-26 11:02@Nick this was using Microsoft Edge version 143.0.3650.96 on Windows 11, but I'm also having trouble with the App, where when I go to "My Car" it says "we can't find you cover details"
