[LeeK1986]

would never use again!!!

full service booked on my driveway,
Technician spent most of the 1hr 15mins total time either on the phone or sat in his van or my car, oil not changed and wouldn't have even told me if not questioned (excuse was one of the bolts for the floor tray would now come off...not surprised listening to the impact wrench going at it) . Now waiting to be contacted for the oil to be changed and the service to be completed.... but of course they took the full payment automatically despite only being a very small part complete!!!, air filter not changed, coolant not topped up.

and to top it off broke one of my brake pad wear sensors and left an oily mess on my driveway.

for the price of a full manufactures recommended service all I received was new wipers when my ones were only a week old anyway, a "new oil filter" and a new pollen filter plus damage to my driveway and car!

Have been ignored since submitting my complaint and the evidence that was requested so now having to take this matter up with Trading standards as I'm left out of pocket for a service I didn't even receive

[Lily]

Hi @LeeK1986, I’m really sorry to read about this, it’s understandably frustrating.

Please send my colleague @Nick a private message with your complaint reference so we can look into this and escalate it as a priority.