My wife found she was locked out of her car at 12 noon. She does not know if the key fob is faulty or the battery is flat. She raised a call out, and expected someone to help her. It is near zero, in an unlit country lane and she is elderly, alone and vulnerable.
So far today she has had 5 messages putting the time back again and again. She is now looking at 2am, some 14 hours after reporting the issue. Its now below zero, her coat in locked in the car, and apparently no-one can do anything except raise an 'escalation' meaning that someone will call her in 20 minutes. No-one from RAC help centre ever does call.
What kind of service is this? She received one call from a foreign locksmith who she could not get to understand the issue, and we have just had an email asking us to submit evidence of our replacement key claim.
So far today she has had 5 messages putting the time back again and again. She is now looking at 2am, some 14 hours after reporting the issue. Its now below zero, her coat in locked in the car, and apparently no-one can do anything except raise an 'escalation' meaning that someone will call her in 20 minutes. No-one from RAC help centre ever does call.
What kind of service is this? She received one call from a foreign locksmith who she could not get to understand the issue, and we have just had an email asking us to submit evidence of our replacement key claim.
