[BarclaysCustomer]

Evening
any one know why Samantha K. in customer relations doesn't respond to emails and calls regarding a complaint following a breakdown ?

lily kindly provided me contact information but still no reply ?
🫣

[Lily]

Hi there! @BarclaysCustomer, how are you? 😊

Sorry to hear you haven't got a reply from my colleague. If you share your case number with me, I can escalate it with the relevant team. I'll send you a direct message requesting more info to be able to help you.

[BarclaysCustomer]

Thank you
spoke with an agent last week who said Samantha K or her line management would contact me before tomorrow Friday 22st as it's been 10 weeks ❗️since compliant raised
Disappointing

[Lily]

@BarclaysCustomer no problem at all. I've sent you a direct message asking for more information, so I can better help you. 😊 Please, send me all the details you can, including a summary of your complaint.

Have a nice weekend!

[BarclaysCustomer]

Afternoon lily
apologies thought I had provided the case reference already
UF154633136

takingvyoyr advice from previous I tried calling those numbers again just
there closed ❗️ again ❗️❗️
Honestly and I am trying to be kind here having been both a member and Barclays customer for more years than I care to remember 🫣
the contempt I am experiencing from the RAC is beyond comprehension.

Please provide contact details for Dave Hobday

[Lily]

Hi there @BarclaysCustomer,

I just replied to your direct message. I've escalated your case from the Community. I wish there was more I could do from here but I have no access to your case.

As I said earlier, I genuinely hope this leads to a positive outcome for you. Have a great day!

[MazDriver]

@BarclaysCustomer what is the email address for complaints please. I can only find social media links that send you to a bot and eventually, to a 'person' that may respond every 20 mins if you're lucky.....

[Nick]

Hi @MazDriver - you can submit a complaint if you need to at this link: https://www.rac.co.uk/complaints

I hope that helps.