[Zoxbythesea]

Hi everyone.

I broke down on the A30 Midlands to Cornwall a few weeks ago, and was asked by the RAC driver to make my way, with her following, to a nearby services to wait safely for the tow company. I did this tentatively, and she left. The wait for a local company was from around 1am until 5am, and I have incurred a parking charge from Horizon. I have appealed and uploaded screen shots of my text updates which were timed and dated, but of course this is not enough. I am unable to upload the breakdown report onto their appeals page as it is accessed via a link only. How do I appeal this, and also complain to the RAC. I was coming back from a funeral, and the breakdown was enough on top, without the greedy parking vultures wanting money through no fault of my own. Any help gratefully appreciated.

Thank you
Zoxbythesea

[Nick]

Hi @Zoxbythesea - welcome to the RAC Community and thanks for making your first post - it's great to have you hear - I am, however, sorry to hear of the predicament you are in. Citizens Advice have some favourable information for you at this link and in terms of submitting a complaint to the RAC, you can find the details to do so on our Contacts page here.

Does the parking company have a contact page you can reach out to them about not being able to upload your breakdown report?

[Drivingforfun]

Sorry if you’ve already considered this but could you take a screenshot of the page and send it as a photo?