On 24/04/2025, I had one of the worst recovery experiences with RAC.
My car had a clutch failure, and I requested recovery to a known garage.
Despite the serious mechanical fault, RAC used a tow pole instead of a flatbed, which I believe was unsafe given my car’s condition.
The patrol instructed me to sit inside and steer without braking, even though I was uncomfortable.
During recovery, the driver made a sudden, unsafe left turn after a red light and braked sharply, causing my car to collide with the RAC van towing it.
My car suffered severe front-end damage, including the bumper, light, and bodywork.
The patrol initially accepted responsibility for the incident, but then wrongly accused me of causing it deliberately to claim a new car, which was extremely offensive and upsetting.
I have full video and audio recordings proving what happened.
A formal complaint has been raised, but the response so far has been disappointing and slow.
I believe RAC’s method of recovery and the patrol’s conduct were completely unacceptable.
Has anyone else experienced anything similar?
I would appreciate any advice or suggestions as I continue pushing for a proper resolution.
Thanks for reading.
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