Heathrow Airport parking fine

  • Steve8's Avatar
    Hi everyone,

    I’ve just become a new member to this forum. I would like to know if anyone else has had the same or a similar experience to what has recently happened to me at Heathrow Airport?

    Almost two weeks ago I had to collect a friend from terminal 2 who was arriving from Australia via Bangkok after a 27 hour journey. The access road to terminal 2 parking is narrow, winding and shared with the access to terminal 3. Possibly this is an older part of Heathrow with roadways better suited for a previous age of fewer and smaller cars, for the record I drive a VW POLO. Due to how crowded the joint access road to terminals 2 and 3 where that morning I was pressured into remaining in the lane to terminal 3 with other drivers ignoring my attempts to change lanes. To do anything other than remain in the lane I was stuck in would almost certainly have caused a collision with another vehicle. Frustrating as this was I wasn’t too concerned as I thought it far safer to just continue the short distance to terminal 3, turn around go back and pick up the road to my intended destination at terminal 2. After meeting my friend at terminal 2 I paid my parking charge and we drove out of the airport.

    Yesterday, nearly two weeks later, I’ve received in the post a parking charge notice from APCOA PARKING saying I used the drop off zone at terminal 3 without making a valid payment. At no time while turning around at terminal 3 did I pull off the road close to or anywhere near the entry/exit doors, nobody either got in or out of my car and the only time I stopped or slowed my car was to give others due right of way or safe passage. I’m shocked, disappointed and annoyed that for what I consider to be driving responsibly with consideration to other road users and avoiding the possibility of a collision that might have caused greater congestion at the airport I could face an £80 fine.

    I have of course started my appeal against this notice from APCOA PARKING by describing why I came to be in the terminal 3 area. I’m hoping that by submitting along with my appeal and a copy of my paid parking ticket for terminal 2 with a copy of my friend’s air ticket for terminal 2 it will be accepted that my sole reason for ever being at Heathrow was to meet a friend at terminal 2 and not for what I seem to be being accused of. Having already paid for the parking I did use at terminal 2 I could now have to wait with this hanging over me for up to 35 days while they consider my appeal.

    I have posted this to make others aware of the possible perils of driving to terminals 2 and 3 at Heathrow and to learn or get advice from others who may have had the same or a similar experience.
    Thank you.
  • 9 Replies

  • Drivingforfun's Avatar
    A family member had a quite similar issue at an airport manned by APCOA (on the day of the queens funeral, for what it’s worth) and raised an issue, the fine was very easily and immediately reduced to £15 as a “goodwill” gesture which we decided wasn’t worth arguing any more over, seeing as that’s only double what the fee was anyway
  • Steve8's Avatar
    A family member had a quite similar issue at an airport manned by APCOA (on the day of the queens funeral, for what it’s worth) and raised an issue, the fine was very easily and immediately reduced to £15 as a “goodwill” gesture which we decided wasn’t worth arguing any more over, seeing as that’s only double what the fee was anyway

    Thanks for your reply. Although I’m still convinced of having done nothing wrong it looks looks like I’m hoping they will make me a similar offer rather than getting myself into a protracted argument only to prove a point and possibly paying a much heavier fine later. I guess that’s how they make money.

    The irony of this is that my friend has relatives in France and following a stay with my wife and I she took the Eurostar to Paris as she had always planned to and visited them next. In future we’ll advise her to fly to Paris first and then come here by Eurostar. Given this incident and recent chaos when Heathrow had to close due to the electricity sub station fire we’ll be advising other friends and relatives, to try and avoid Heathrow wherever possible and look for more customer friendly places to arrive at.

    Thanks again and I will keep the forum updated with any future developments and the result of my appeal.
  • NMNeil's Avatar
    Thanks for your reply. Although I’m still convinced of having done nothing wrong it looks looks like I’m hoping they will make me a similar offer rather than getting myself into a protracted argument only to prove a point and possibly paying a much heavier fine later. I guess that’s how they make money.

    "Never start a fight you have no chance of winning"

    Sun Tzu
    The Art of War.
  • Beelzebub's Avatar
    The irony of this is that my friend has relatives in France and following a stay with my wife and I she took the Eurostar to Paris as she had always planned to and visited them next. In future we’ll advise her to fly to Paris first and then come here by Eurostar. Given this incident and recent chaos when Heathrow had to close due to the electricity sub station fire we’ll be advising other friends and relatives, to try and avoid Heathrow wherever possible and look for more customer friendly places to arrive at.
    But ...

    Eurostar has been closed more often than Heathrow recently.
  • Steve8's Avatar
    "Never start a fight you have no chance of winning"

    Sun Tzu
    The Art of War.

    Very true. Although I posted to try and get some ideas from anyone who’s had a similar experience I also wanted it to be a warning of what could happen to anyone else driving into that part of Heathrow. I’m hoping my appeal statement and some evidence I’ve submitted will be convincing enough for them to be reasonable about this. Hmm …did I just say, “reasonable.” 😄😂🤣
  • Steve8's Avatar
    But ...

    Eurostar has been closed more often than Heathrow recently.

    Yes, they recently found a WW2 bomb near the track in Paris. Let’s hope Heathrow doesn’t find one, they might want someone to pay an 80+ years parking fine. 😄
  • Steve8's Avatar
    Thanks to all for input to my original post, especially Drivingforfun for giving me some hope that appealing a parking fine might have a positive outcome. Yesterday I received by email the news that upon appeal my fine has been completely cancelled. Although APCOA pointed out there was signage at the location they have accepted my explanation of the circumstances. I think the presentation of what I think was good evidence and a clear explanation, as mentioned in my first post, has supported my case.

    In future though I will ask any friends wanting to be picked up from Heathrow Terminals 2 or 3 to take a taxi to anywhere nearby for me to meet them and then take them onward. Given what I think was an absolutely congested mess that morning I think it could easily happen to me again and doubt if appealing for a second time for the same thing would be accepted. Hope what I’ve posted here is helpful to others.
  • Drivingforfun's Avatar
    Thanks for getting back to us Steve, I;m glad you got a decent result 👍
  • Nick's Avatar
    Community Manager
    Thanks for the update @Steve8 , good to hear you got a positive outcome in the end!
    Let us know if you have any other questions along the way!
    Thanks,
    Nick


    Got a question or want to start a discussion? Create a new post here. ✍