[RAM]

Dont know the right place to ask or who to call, But does any one know what the RAC looks like on a bank statement? Ive got 2 x £7.50 charges tonight from "RAC" with 9 digit number followed by GB

I dont have any memberships with RAC and dont know who to talk to

[Nick]

Hi @RAM , this sounds like something I would contact one of our call centres regarding, especially if, as you say, you're not a member - you can find details on the Contact Us page linked here. You can also reach out to one of the team via the official pages on Facebook, X, or Instagram.

[barry123456]

@RAM

I to have monthly charges with racinsurance as the reference but have no policies with them. Phoned all the numbers in there contact us page but no help. Logged a complaint and said be in touch in max of 8 weeks. That was over 8 weeks ago and no contact. Did you find a number / way to get it resolved and refunded??

[barry123456]

Same issue no help from any of the contact numbers and no reply after loging a complaint. Dis you find a way to resolve?

[Lily]

Hi there @barry123456! How long ago did you log the complaint?

[barry123456]

@Lily over 8 weeks ago

[leeb]

I have had a payment come out of my bank from RAC and I don't even have a contract with them, What is going on? I have informed my bank that this is a fraudulent transaction to get my money back

[Lily]

Hi @leeb, welcome to the RAC Forum! 😊

As mentioned earlier in this thread, I’d suggest getting in touch with our Customer Services team here to check what happened.

Let us know how you get on and if the charge did come from us, and please do keep posting if you have any other questions.

[leeb]

@Lily I have logged a complaint through this site, This needs to go up further as if people are being charged by RAC without there knowledge this could be a serious issue, I tried getting in touch with your customer services and nobody seems to care, I have informed my bank that this is a fraudulent transaction so hopefully they can get a better response,

[Lily]

Hi there again @leeb,

From what you’ve described, charges like this are often linked to third-party fraud rather the RAC, particularly if you don’t have an account with us. That said, we’d like to check our records to be sure and give you a clear answer based on what we find.

If you’re happy to, please send me a DM with your case number and full name, and I’ll escalate this to the relevant team for review.

Have a great day! 😊