[Horsegirl123]

I had purchased a car from a dealership with 36 platinum plus warranty 36months in January 2024.
2020 Audi q5 -30k miles
I noticed the vehicle making a ‘judder’ when driving in November - no warning lights etc. booked it in with the dealership that I bought it off. They had the vehicle for over a month and said that it was the differential due to excessive wear??? With a car with only now 40k miles and 10 of which I have accumulated (covered under warranty) put in a repair kit and changed the oil within this part. Phoned and said the car is 95% better but not 100% and basically gave the car back to me and want it back now in January (couldn’t do anything more over Xmas and new year) they want it back because they think it could be the prop shaft which they will have to make another claim for.
My question is though the dealership are being accommodating and I have the warranty I have lost confidence in the car, I’m concerned as i assume all these parts are interlinked and causing damage.
Can I approach for my money back or replacement Vehicle?

[TC1474]

Given that the dealership are doing what they can to sort the problem out and are as you say accommodating, you have had the car for nearly 12 months and done over 10,000 miles, you are not going to get your money back as you have lost the right to reject the car.

The dealership (who appears to have been very reasonable and compliant) may make an offer to buy the vehicle back from you, but you will not get back what you paid for it as the price will have to take into account the extra mileage as well as the wear and tear you have put on it over the nearly 12 months of ownership.

To be able to get a full refund and reject the vehicle, there is a set procedure. The dealership has kept to their part of the legal process, but once fixed and given the length of your warranty, your future problems should be minimal.

[Drivingforfun]

I agree with TC above

I believe, though, that damage done as a result of (including insufficiency of) warranty repairs carried out are also covered; so if in their wisdom they decide not to repair something and this causes more damage, you should be able to claim for that as long as the warranty is still going

Hopefully someone will correct me if I'm wrong