Rant time.
A while ago I tried to log into my bank to check my balance as I had a couple of CD's coming due (Here a CD is a certificate of deposit which means you lend the bank money for a set period and at the end you get your money back with interest)
So I log on and I'm met with 'you need to agree with the updated terms of service'. No problem, until I read the new terms. Now remember this is my money but if I agreed to the terms I'm not 'allowed' to buy firearms or ammunition, prescription medication, travelers cheques or even pay a company for credit card debt consolidation. It's a very long list but these stood out
So of course I said "Hell no". I sent the manager an email asking what was gong on, but naturally got no reply, same for all the other staff member email's I sent.
They were not the most reliable bank anyway so I went in to cancel my account yesterday because the CD's had come due and I wanted another CD, but not with this bank.
It went like this;
Teller, who waited until she finished her personal cell phone call "How can I help you?"
Me "My CD's have come due and I want to have that money put into my savings account and I want to close both checking and savings account"
Teller, totally bored "OK, what's your account number"
I told her and she lethargically put my account details in her computer.
Her apathy suddenly evaporated when she saw the total balance for both accounts and the CD's
Teller "Let me get the manager"
Me "No need, just close all the accounts and give me a check for the full amount"
The teller was already on the phone to the manager who was out of her office within seconds.
Manager "May I ask why you're closing your account?"
Me "If you had answered my multiple emails, you would know why, but I'm not interested in any excuses you make, I want all my accounts closed; now"
The manager was totally flustered that I wouldn't even talk to her and was obviously worried what she would say to her superiors as to why they lost a customer.
Funny thing was while waiting for the check I struck up a conversation with another customer, who was wearing a Glock baseball cap, and asked if he knew about the new conditions of the bank. He admitted he agreed to it without reading it. I told him about the bank telling you that you were not allowed to buy firearms or ammo with your own money.
He was gobsmacked, asked the teller if it was true, and when he found out it was, he closed his account as well.
I still can't understand why the bank would deliberately alienate it's customers. The lack of customer service is normal these days, but telling you how you can spend your own money, that's asking for trouble.
Rant over.
A while ago I tried to log into my bank to check my balance as I had a couple of CD's coming due (Here a CD is a certificate of deposit which means you lend the bank money for a set period and at the end you get your money back with interest)
So I log on and I'm met with 'you need to agree with the updated terms of service'. No problem, until I read the new terms. Now remember this is my money but if I agreed to the terms I'm not 'allowed' to buy firearms or ammunition, prescription medication, travelers cheques or even pay a company for credit card debt consolidation. It's a very long list but these stood out
So of course I said "Hell no". I sent the manager an email asking what was gong on, but naturally got no reply, same for all the other staff member email's I sent.
They were not the most reliable bank anyway so I went in to cancel my account yesterday because the CD's had come due and I wanted another CD, but not with this bank.
It went like this;
Teller, who waited until she finished her personal cell phone call "How can I help you?"
Me "My CD's have come due and I want to have that money put into my savings account and I want to close both checking and savings account"
Teller, totally bored "OK, what's your account number"
I told her and she lethargically put my account details in her computer.
Her apathy suddenly evaporated when she saw the total balance for both accounts and the CD's
Teller "Let me get the manager"
Me "No need, just close all the accounts and give me a check for the full amount"
The teller was already on the phone to the manager who was out of her office within seconds.
Manager "May I ask why you're closing your account?"
Me "If you had answered my multiple emails, you would know why, but I'm not interested in any excuses you make, I want all my accounts closed; now"
The manager was totally flustered that I wouldn't even talk to her and was obviously worried what she would say to her superiors as to why they lost a customer.
Funny thing was while waiting for the check I struck up a conversation with another customer, who was wearing a Glock baseball cap, and asked if he knew about the new conditions of the bank. He admitted he agreed to it without reading it. I told him about the bank telling you that you were not allowed to buy firearms or ammo with your own money.
He was gobsmacked, asked the teller if it was true, and when he found out it was, he closed his account as well.
I still can't understand why the bank would deliberately alienate it's customers. The lack of customer service is normal these days, but telling you how you can spend your own money, that's asking for trouble.
Rant over.
