Hi everyone,
I'm hoping to get some advice regarding my ongoing issues with a Mercedes vehicle I purchased new for £58,000 via their Agility finance/PCP. Within 6 weeks of driving it away, I noticed that the heads-up display (HUD) became inoperative. Since then, the car has been in the garage three times for this issue, but the repair has failed each time.
About 8 weeks after purchase, I also started experiencing intermittent Bluetooth connectivity issues, and the car has been in for repairs twice for this, but the problem still hasn't been resolved.
On top of this, the front left headlight frequently fogs up. Mercedes-Benz refused to fix this, stating that it’s due to the "laws of physics" and normal for the model despite the other one being completely fine and (obviously) in the exact same atmospheric conditions.
To complicate things, these faults are intermittent, making it nearly impossible to gather consistent evidence. However, on a few occasions, I’ve managed to capture footage of the HUD fault with a passenger’s help. Fortunately, the local garage has detailed records and job cards showing the car has been in for these issues multiple times, so the problem has been acknowledged by them.
Given how early these faults began and the repeated failures to resolve them, I’m strongly considering exercising my final right to reject the vehicle under the Consumer Rights Act, as I don’t feel it meets the "satisfactory quality" standard one would expect for a car of this price.
Has anyone else dealt with similar situations, especially regarding intermittent faults? If anyone can reference relevant case law or provide advice on how likely a rejection would be to succeed, that would be really helpful. I want to ensure I'm approaching Mercedes correctly with my claim for a refund (less a reasonable deduction for wear and tear), though I’d also be happy if they took the car back and offered to return my deposit so I could put it towards another vehicle instead.
Thanks in advance for any insights!
I'm hoping to get some advice regarding my ongoing issues with a Mercedes vehicle I purchased new for £58,000 via their Agility finance/PCP. Within 6 weeks of driving it away, I noticed that the heads-up display (HUD) became inoperative. Since then, the car has been in the garage three times for this issue, but the repair has failed each time.
About 8 weeks after purchase, I also started experiencing intermittent Bluetooth connectivity issues, and the car has been in for repairs twice for this, but the problem still hasn't been resolved.
On top of this, the front left headlight frequently fogs up. Mercedes-Benz refused to fix this, stating that it’s due to the "laws of physics" and normal for the model despite the other one being completely fine and (obviously) in the exact same atmospheric conditions.
To complicate things, these faults are intermittent, making it nearly impossible to gather consistent evidence. However, on a few occasions, I’ve managed to capture footage of the HUD fault with a passenger’s help. Fortunately, the local garage has detailed records and job cards showing the car has been in for these issues multiple times, so the problem has been acknowledged by them.
Given how early these faults began and the repeated failures to resolve them, I’m strongly considering exercising my final right to reject the vehicle under the Consumer Rights Act, as I don’t feel it meets the "satisfactory quality" standard one would expect for a car of this price.
Has anyone else dealt with similar situations, especially regarding intermittent faults? If anyone can reference relevant case law or provide advice on how likely a rejection would be to succeed, that would be really helpful. I want to ensure I'm approaching Mercedes correctly with my claim for a refund (less a reasonable deduction for wear and tear), though I’d also be happy if they took the car back and offered to return my deposit so I could put it towards another vehicle instead.
Thanks in advance for any insights!
