[Clive8561]

Hi everyone me and my son broke down Friday afternoon rac sent patrol out after an hour he said he could not fix and call for flat bed to pick it up my son phone around for a lift as it was getting late so eventually we got home .
Saturday we phone to where the car is rac support said we don’t know so my son phone Cambridge police (as it was in that county we broke down)and the police said we got it so in the end patrol person who meant to get the flat bed to the car he never did
so Do you think we got a case

[Mark07]

Originally Posted by Clive8561

Do you think we got a case

Hi Clive,

Thanks for joining the Community - I'm sorry to hear about your car troubles.

You can log a complaint with our team using the information here.

I hope this helps.

[jennie258fitz]

@Clive8561
frustrating experience! Based on what you've described, it seems there may be grounds for a complaint against the RAC for not following through with their service. They were responsible for arranging the flatbed to tow your car, and if that didn't happen, you could argue that they did not fulfill their obligation.

You might want to gather all relevant details—like timestamps of your calls, the patrol's statements, and any correspondence with the police or RAC. With this information, you could file a formal complaint with the RAC and possibly seek compensation for any inconvenience or additional costs you incurred.