I have alluded to my trials and tribulations with BT on a few posts, so here is a 'condensed' version.
Jan 6 this year I changed from my then provider to full fibre with PlusNet, not realizing they had merged with BT. One of them dropped the ball, and our telephone number which was replaced with another, so for most of February, I was on BT and my wife was still using 'previous' provider. In the meantime I had connected the phones to the BT hub, and they didn't work. (I assumed incompatibility as they were a few years old.) I bought a new pair of phones, and they didn't work either. At this point I contacted BT, and was told that I was now with EE! They suggested buying a pair of wireless phones. They didn't work either. All through March I had no 'landline' and was on the phone (my mobile) almost daily trying to get 'landline' sorted out. First visit from Engineer who couldn't get it to work, and couldn't work out why. 29 Mar 'landline' began to work. Noone had flipped the switch to allow 'landline' connection!
Connectivity problems, which were. and still are ongoing, meant more use of the mobile, and another visit from Engineer. I was told that the Hub was faulty, and was sent another Router. Then everything stopped working because another neighbour connected, and during the course of that work, they severed our fibre connection. So another visit from an Engineer. At this point, apart from fluctuating connection speeds, all seemed OK. Until June 17 when connection speed dropped so low, the phones dropped out, and I could only get one to register. Cue another Engineer visit yesterday. Another Router, and another pair of phones on the way.
During all this time we were receiving unexpected visits from friends, relatives and neighbours because they had been phoning 'landline', getting a ringing tone, and no answer, so, worried, they came to check up on us.
I have received a lot of apologies, and a lot of compensation for loss of services, but they do not seem to understand that I do not want these. I just want the thing to work!
Just been notified my next Router, and new phones should be here tomorrow.
Jan 6 this year I changed from my then provider to full fibre with PlusNet, not realizing they had merged with BT. One of them dropped the ball, and our telephone number which was replaced with another, so for most of February, I was on BT and my wife was still using 'previous' provider. In the meantime I had connected the phones to the BT hub, and they didn't work. (I assumed incompatibility as they were a few years old.) I bought a new pair of phones, and they didn't work either. At this point I contacted BT, and was told that I was now with EE! They suggested buying a pair of wireless phones. They didn't work either. All through March I had no 'landline' and was on the phone (my mobile) almost daily trying to get 'landline' sorted out. First visit from Engineer who couldn't get it to work, and couldn't work out why. 29 Mar 'landline' began to work. Noone had flipped the switch to allow 'landline' connection!
Connectivity problems, which were. and still are ongoing, meant more use of the mobile, and another visit from Engineer. I was told that the Hub was faulty, and was sent another Router. Then everything stopped working because another neighbour connected, and during the course of that work, they severed our fibre connection. So another visit from an Engineer. At this point, apart from fluctuating connection speeds, all seemed OK. Until June 17 when connection speed dropped so low, the phones dropped out, and I could only get one to register. Cue another Engineer visit yesterday. Another Router, and another pair of phones on the way.
During all this time we were receiving unexpected visits from friends, relatives and neighbours because they had been phoning 'landline', getting a ringing tone, and no answer, so, worried, they came to check up on us.
I have received a lot of apologies, and a lot of compensation for loss of services, but they do not seem to understand that I do not want these. I just want the thing to work!
Just been notified my next Router, and new phones should be here tomorrow.
