After weeks of exchanging emails I have decided to cancel my new car insurance with Swinton
Firstly I cannot understand why they asked for so much proof of existance just for a cheap insurance on a cheap run around car
We have been getting car insurance for 45 years with lots of different cars and different insurance companies
We have never felt like we were being interrogated as we have with Swinton
We were asked for photos ( back and front ) of both driving licences
Digital PDF versions of both our driving licences downloaded from the government website
Photos of page one and page two of the V5C document proving we owned the car
A utility bill from the previous three months proving we live at the address on the policy, Which was clearly shown on both driving licences and the V5C
A typing error on the original application showed our street name twice
On the cars V5C it showed the correct address with only one street name on it
We were informed that Swintons FRAUD SQUAD were looking into this
Perhaps if the call centre had been in the UK the staff would have realised this simple error,,,,when I tried to explain this to the call centre person she either couldn't or wouldn't accept that all they had to do was delete a line of text on the policy
After three vweeks of frustration I have cancelled this new policy and to add insult to injury they have charged me a £50 administration fee !!!!!
I will never deal with Swinton again and I will be advising anyone I can never to have anything to do with them !!!
Firstly I cannot understand why they asked for so much proof of existance just for a cheap insurance on a cheap run around car
We have been getting car insurance for 45 years with lots of different cars and different insurance companies
We have never felt like we were being interrogated as we have with Swinton
We were asked for photos ( back and front ) of both driving licences
Digital PDF versions of both our driving licences downloaded from the government website
Photos of page one and page two of the V5C document proving we owned the car
A utility bill from the previous three months proving we live at the address on the policy, Which was clearly shown on both driving licences and the V5C
A typing error on the original application showed our street name twice
On the cars V5C it showed the correct address with only one street name on it
We were informed that Swintons FRAUD SQUAD were looking into this
Perhaps if the call centre had been in the UK the staff would have realised this simple error,,,,when I tried to explain this to the call centre person she either couldn't or wouldn't accept that all they had to do was delete a line of text on the policy
After three vweeks of frustration I have cancelled this new policy and to add insult to injury they have charged me a £50 administration fee !!!!!
I will never deal with Swinton again and I will be advising anyone I can never to have anything to do with them !!!
