MyRAC App does not recognise me

  • Sheils's Avatar
    I have downloaded the App, and activated it. When I put my details in it is coming back as not recognised!
  • 1 Reply

  • KieranMurray's Avatar
    If you're experiencing issues with the RAC app where your details are not recognized, here are some steps you can take:

    1. Double-check your details: Ensure that the information you're entering into the app, such as your membership number and personal details, is accurate. Typos or errors in data entry can cause login issues.
    2. Contact RAC Support: If you're certain your information is correct and still facing issues, it's best to contact RAC customer support. They can assist you in troubleshooting the problem and may provide guidance specific to your account.
    3. Password Reset: Try resetting your password if the app has a password recovery feature. This can help if there's a password-related issue.
    4. Update the App: Ensure that you have the latest version of the app installed. Outdated app versions can sometimes have compatibility issues.
    5. Reinstall the App: If the problem persists, you can try uninstalling and reinstalling the app. Sometimes, this can resolve glitches or bugs.
    6. Device Compatibility: Make sure your device meets the app's system requirements. Some apps may not work correctly on older or unsupported devices.

    Remember that the RAC support team is there to assist you with any technical difficulties you encounter while using their app. They will have access to your account details and can provide personalized assistance to resolve the issue.