Police pushed me into hard standing and I called RAC straight away. I have full cover. Gave accurate location and fuel leak info and was put on hold. This situation continued for 5 hours. Everytime I phoned for info was held in a phone queue for over 2 hours in total. Phone battery was dying. No updates, just texts saying a trusted service person hadn’t been allocated.
I phoned local breakdown company who said they worked for RAC , were free but hadn’t been allocated the job. Several of their vehicles and RAC vans had passed me during this wait. Eventually spoke to a real person from the RAC (they had dispatched someone to my home address 4 hours previously) who said I could leave the keys with the vehicle. RAC were still sending me texts all day- the last one said estimated time for my vehicle would be 23.25 (over 14 1/2 after my first call). Tried to report online but app wouldn’t let me- said there was an online fault.
Had to organise taxi for husband & 2 children and pay £230.
No apology or interaction until my husband posted on social media about this appalling lack of service and interest.
I’m paying £300 a year and always felt I needed it for my own safety as a woman driver. Renewal is due in August - should I stay with the RAC or seek an alternative? Yesterday I felt let down and vulnerable. Today I feel angry and want answers!