[Ray42]

Dear all,

Hopefully someone can advise a solution. I have tried registering for MyRAC and it accepts my details and password but then the 'Create an account' button remains greyed out. I tried adding a screenshot to this thread but it will not allow me to use the attachments.

[Ray42]

@Marc Looks like it was me all the time, I had not noticed that there was a button at the side to say I had read the T&Cs, done that now and sorted, apologies for troubling you

[Marc]

Hi @Ray42
Welcome to the community! Thanks for posting.👍
Is this tech issue still happening? What phone are you using? Have you got the latest version of the app?

[Ray42]

Hi @Marc
Yes it is still happening, I am using an iPhone 11 and only downloaded the app 2 days ago so expect that I have the latest version, any suggestions welcome please.

[Marc]

Doesn't seem to be a widespread issue @Ray42
Are you using a VPN? if so, try turning that off.
Or do you have any unusual Safari extensions which might interfere?

[Ray42]

Hi @Marc, VPN is not switched on and I do not have any extensions running

[Marc]

It's a mystery to me @Ray42
You might need to contact RAC customer services directly for this one.

[Ray42]

@Marc Thanks, I have filled in their form and wait with baited breath😉

[Marc]

Nice one! If/when you get an answer and a cause for the issue, would be amazing if you could post back here. 🙌 It could help others if they have similar issues in the future.

[Marc]

Hey @Ray42 no problem at all. Great to hear it's sorted!

I had not noticed that there was a button at the side to say I had read the T&Cs, done that now and sorted

That's actually useful for other people who might have the same query.

Happy days 😀

[Ray42]

I am now finally able to log in again :)

[davidbravo]

There might be a problem with the app's registration process. You could try a few things:

1. Clear the app's cache and data.
2. Double-check that your email address is correct.
3. Try using a different browser or device.

If that doesn’t work, you can contact MyRAC’s support team for further help.

[Ecosse01]

@Ray42. I'm getting this. Downloaded Android app yesterday. I can log in to the car insurance website with my emal/pwd but it never works to gain access to the app?

Never sends me a "magic line" either.