Hi and welcome to the RAC Community!
To help keep this a positive and supportive space, we ask that all members of the RAC Forum treat each other with respect and courtesy.
In short, treat others how you would like to be treated. 😉
The quick version of our community house rules:
Our community managers and moderators are here to support the space and may step in where needed to address inappropriate behaviour, remove unacceptable content, or take further action if rules are broken.
This includes:
- Discrimination
- Threatening behaviour
- Offensive behaviour
- Spam
- Swearing
- Personal details/images (e.g. phone numbers, addresses, payment info)
- Advertising
- Scams
- Graphic content
We may update these guidelines from time to time, so it’s worth checking back every now and then.
Important information regarding complaints:
The RAC Forum is here to encourage helpful discussion, share driving and motoring insight, and connect members. It isn’t the right place for complaints about RAC membership or services.
If you do need to make a complaint, please follow the process on our Complaints page, where the right teams can support you directly.
To help keep the Forum focused and useful for everyone, posts about membership or service complaints won’t be approved and will be redirected.
Thank you for helping us keep this a respectful and welcoming space.
The longer version of our community house rules
No personal info
The forum can be viewed publicly. Your username is visible, but your real name and email are only seen by the Community Team.
For your safety, please don’t share personal details such as phone numbers, addresses, email addresses, private messages, sensitive customer service content, IP addresses, driver’s licence, car registration or similar information.
If you spot personal information, please report it using the “Report post” button.
Please also avoid sharing RAC staff personal details or full names without permission.
Search first
Before posting, try using the search function—you might find your answer in an existing thread.
If not, feel free to ask a question. Asking is just as valuable as answering!
Respect each other
Everyone—new members and regulars alike—has the right to share their views and ask questions.
Pointless posts
Try to keep replies helpful, relevant and in line with the discussion.
Community self-moderating
If you see something that doesn’t feel right, you can report it using the “Report post” link. There’s no need to reply once you’ve reported it—the community team will take a look.
Stay on topic
Keeping discussions on topic helps everyone. If you’d like to explore something different, feel free to start a new thread.
Advertising
Please don’t use the forum to advertise or promote goods, services, websites or other communities.
Surveys or questionnaires should only be shared with permission.
Impersonation
Please don’t impersonate RAC staff or other members.
Usernames
Usernames should be appropriate and respectful. Offensive, defamatory or promotional names may lead to suspension.
Please also avoid using the RAC name or usernames that target other companies.
Avatars
Please use appropriate images for your avatar.
Disputes
If there’s ever any uncertainty, the community management team will make the final decision. If needed, you can ask for something to be reviewed by a manager.
Content
Most content is created by members of the public and reflects their views, not RAC’s. We’re not responsible for third-party content or links.
By posting, you grant RAC a non-exclusive, royalty-free, worldwide licence to use your content.
Best Answers
You’re welcome to suggest that a reply be marked as a best answer—but not your own.
Technical Advice
RAC does not accept responsibility for any loss, damage or disadvantage you may suffer relating to technical advice you have received on the forum. It is not intended to replace the need for your vehicle to be inspected, and RAC would always encourage you to have the vehicle checked by an expert if you believe there is a fault with it. RAC does not in any way endorse any third party or third party product that may be referred to on the forum. RAC does not accept responsibility for any loss or damage you may suffer relating to services carried out by any third parties that you may choose to instruct after receiving advice. You should seek expert assistance if you have any doubts as to your ability to conduct vehicle repairs/maintenance or you do not have suitable tools and/or a safe working environment.
The General Terms detailed in your RAC Terms of Membership also apply.
General Advice
RAC does not accept responsibility for any loss, damage or disadvantage you may suffer relating to advice received on this forum. Any advice offered is based on the information provided by you and is intended as general guidance only. RAC would always encourage you to contact the relevant bodies / organisations when seeking advice. RAC does not in any way endorse any third party or third party product that may be referred to on the forum. RAC does not accept responsibility for any loss or damage you may suffer relating to services carried out by any third parties that you may choose to instruct after receiving advice on the forum.
The General Terms detailed in your RAC Terms of Membership also apply.
Breach of guidelines
If guidelines are not followed, content may be removed and accounts may be temporarily or permanently suspended. Where possible, the Community team will try to resolve things through discussion first.
Abuse towards staff or attempts to bypass moderation (such as creating alternative accounts) won’t be tolerated.
To help keep this a positive and supportive space, we ask that all members of the RAC Forum treat each other with respect and courtesy.
In short, treat others how you would like to be treated. 😉
The quick version of our community house rules:
Our community managers and moderators are here to support the space and may step in where needed to address inappropriate behaviour, remove unacceptable content, or take further action if rules are broken.
This includes:
- Discrimination
- Threatening behaviour
- Offensive behaviour
- Spam
- Swearing
- Personal details/images (e.g. phone numbers, addresses, payment info)
- Advertising
- Scams
- Graphic content
We may update these guidelines from time to time, so it’s worth checking back every now and then.
Important information regarding complaints:
The RAC Forum is here to encourage helpful discussion, share driving and motoring insight, and connect members. It isn’t the right place for complaints about RAC membership or services.
If you do need to make a complaint, please follow the process on our Complaints page, where the right teams can support you directly.
To help keep the Forum focused and useful for everyone, posts about membership or service complaints won’t be approved and will be redirected.
Thank you for helping us keep this a respectful and welcoming space.
The longer version of our community house rules
No personal info
The forum can be viewed publicly. Your username is visible, but your real name and email are only seen by the Community Team.
For your safety, please don’t share personal details such as phone numbers, addresses, email addresses, private messages, sensitive customer service content, IP addresses, driver’s licence, car registration or similar information.
If you spot personal information, please report it using the “Report post” button.
Please also avoid sharing RAC staff personal details or full names without permission.
Search first
Before posting, try using the search function—you might find your answer in an existing thread.
If not, feel free to ask a question. Asking is just as valuable as answering!
Respect each other
Everyone—new members and regulars alike—has the right to share their views and ask questions.
- Please avoid judging or belittling others. Be constructive, helpful and respectful.
- No unlawful, abusive, defamatory or harmful content.
- No spam or repeated posts.
- Please avoid using all caps, as it can come across as shouting.
- No public naming and shaming.
- Please treat community staff with the same respect.
Pointless posts
Try to keep replies helpful, relevant and in line with the discussion.
Community self-moderating
If you see something that doesn’t feel right, you can report it using the “Report post” link. There’s no need to reply once you’ve reported it—the community team will take a look.
Stay on topic
Keeping discussions on topic helps everyone. If you’d like to explore something different, feel free to start a new thread.
Advertising
Please don’t use the forum to advertise or promote goods, services, websites or other communities.
Surveys or questionnaires should only be shared with permission.
Impersonation
Please don’t impersonate RAC staff or other members.
Usernames
Usernames should be appropriate and respectful. Offensive, defamatory or promotional names may lead to suspension.
Please also avoid using the RAC name or usernames that target other companies.
Avatars
Please use appropriate images for your avatar.
Disputes
If there’s ever any uncertainty, the community management team will make the final decision. If needed, you can ask for something to be reviewed by a manager.
Content
Most content is created by members of the public and reflects their views, not RAC’s. We’re not responsible for third-party content or links.
By posting, you grant RAC a non-exclusive, royalty-free, worldwide licence to use your content.
Best Answers
You’re welcome to suggest that a reply be marked as a best answer—but not your own.
Technical Advice
RAC does not accept responsibility for any loss, damage or disadvantage you may suffer relating to technical advice you have received on the forum. It is not intended to replace the need for your vehicle to be inspected, and RAC would always encourage you to have the vehicle checked by an expert if you believe there is a fault with it. RAC does not in any way endorse any third party or third party product that may be referred to on the forum. RAC does not accept responsibility for any loss or damage you may suffer relating to services carried out by any third parties that you may choose to instruct after receiving advice. You should seek expert assistance if you have any doubts as to your ability to conduct vehicle repairs/maintenance or you do not have suitable tools and/or a safe working environment.
The General Terms detailed in your RAC Terms of Membership also apply.
General Advice
RAC does not accept responsibility for any loss, damage or disadvantage you may suffer relating to advice received on this forum. Any advice offered is based on the information provided by you and is intended as general guidance only. RAC would always encourage you to contact the relevant bodies / organisations when seeking advice. RAC does not in any way endorse any third party or third party product that may be referred to on the forum. RAC does not accept responsibility for any loss or damage you may suffer relating to services carried out by any third parties that you may choose to instruct after receiving advice on the forum.
The General Terms detailed in your RAC Terms of Membership also apply.
Breach of guidelines
If guidelines are not followed, content may be removed and accounts may be temporarily or permanently suspended. Where possible, the Community team will try to resolve things through discussion first.
Abuse towards staff or attempts to bypass moderation (such as creating alternative accounts) won’t be tolerated.
Last edited by Lily; 24-03-26 at 16:52.
