Amateur photography used to be one of my hobbies, so I thought using the recommended smart phone or tablet would be a doddle.
Ha, ha! The automatic response to my upload gave a cross at every stage of the process.
(1) Too low quality - my photo was still pin-sharp at full screen on my 21" monitor.
(2) Photo should be between 50 Kb and 10 Mb - mine is 116 Kb
(3) 'Cannot see the shape of your head. Smooth down hair' - My hair is grey and cropped short. No loose hair to smooth down.
(4) 'Use cream or grey background and natural daylight if possible' - I set up our pale grey sun canopy on clothes line and took photo outdoors in bright daylight.
I tried both Samsung tablet and Apple iPhone but got negative results for both.
If my hair is a problem (ref: can't see shape of head), what about my wife? Hers is grey, tinted blonde, and styled. I thought the photo had to represent what would be seen at a passport check! The website example is a woman with dark hair, centrally parted, long and close to her head. What percentage of women look like that.
Doubts? It says this is a new service and "feedback" would be helpful. Well, they got feedback - if it is ever read. The programmer certainly needs a few lessons on digital photography and hair colour/profile variations.
Another typical half-**** government "service", what!